Policies & ADA Compliance
Our Refund Policies
1. Do you have a return policy or exchange policy?
Yes, we are pleased to offer a return policy on unused "STANDARD" colored hair extensions within seven (7) days within you receiving your order. There are NO EXCEPTIONS on CUSTOM orders such as "BLENDED", "HIGHLIGHTED", "UMBRE". We find that we have very low return rates and we are proud of the high quality hair extensions that we offer. However, we understand that there may be a case in which you need to return or exchange your order and we are more than happy to accommodate returns and exchanges on hair extensions that are "STANDARD" in color and have not been opened, worn or tampered with.
***All LIME LIGHT STARTER KITS are considered FINAL SALE items and are not eligible for a return. You may only return kit if unopened , unused or untampered within (7) days within you receiving your order.
***All Lime Light Hair Care products and Tools and Color Rings are considered FINAL SALE items and are not eligible for returns or exchanges.***
***ALL Lime Light Hair BRUSH CLUTCH SET purchased with a discount code are considered FINAL SALE items and are not eligible for returns or exchange . You may only return or exchange any Lime Light BRUSH CLUTCH SET if the item was purchased at full price.***
*** ALL LIME LIGHT HAIR LINKS are FINAL SALE .
What is the shipment doesn't arrive?
Lime Light Hair Industries does not take responsibility for products that are sent to you. Lime Light Hair Industries does not offer refunds for items sent without a tracking number. If you would like it sent registered with a tracking number this will be at an additional cost to you.
3. May I return my order?
We are more than happy to accommodate returns on "STANDARD" colored hair extensions that have NOT been opened, worn or tampered with NO EXCEPTIONS on CUSTOM ORDERS as they are custom made such as " BLENDED", "HIGHLIGHTED", "UMBRE" . You may return your Lime Light Hair Extensions "STANDARD" colored order ONLY if they have been unopened and not taken out of the packaging .
4. Why are Lime Light Hair Extensions non-returnable if opened?
Human hair extensions are considered a hygienic product. Therefore, we do not offer returns or exchanges if the hair has been used.
5. How do I make a return?
You must contact us first at (inquiries@limelighthairindustries.com) within the seven (7) day return period. All LIME LIGHT STARTER KITS and "STANDARD" colored Hair Extensions must be shipped back unopened in the original packaging and the packaging must not be defaced in any way or a return will not be issued.
We will then provide you with our return address which is in Santa Clarita, California, where the returned items will be inspected to see if you qualify for a return. Opened merchandise will not be refunded or exchanged.
6. Do I have to pay for the shipping of my return?
You are responsible for all return or exchange shipping costs and we recommend that you send your return with a tracking number because Lime Light Hair Industries will not be responsible for lost returns. We recommend that you DO NOT use UPS to send your return as they charge very high brokerage fees to clear the parcel which we will not be responsible for.
Also, please indicate on package “RETURN” or your package will be returned to you and/or you may be liable for custom charges if any.
7. When will I receive my refund?
A full refund, excluding the original shipping cost, will be issued to your original payment method after we have received, inspected and confirmed that the returned hair extensions and or Starter Kit was not opened, tampered, or used.
8. May I return Lime Light Hair Industries orders without contacting you?
No
9. How may I contact you?
You may contact us by e-mail at info@limelighthairindustries.com and we will reply to your email in less than 24 hours.
We recommend that you DO NOT use UPS to send your return as they charge very high brokerage fees to clear parcel, which we will not be responsible for.
Privacy Policy
PRIVACY POLICY INFORMATION
This privacy notice discloses the privacy practices for Lime Light Hair Industries. This privacy notice applies solely to information collected by this website. It will notify you of the following:
What personally identifiable information is collected from you through the website, how it is used and with whom it may be shared.
What choices are available to you regarding the use of your data.
The security procedures in place to protect the misuse of your information.
How you can correct any inaccuracies in the information.
Information Collection, Use, and Sharing
We are the sole owners of the information collected on this site. We only have access to/collect information that you voluntarily give us via email or other direct contact from you. We will not sell or rent this information to anyone.
We will use your information to respond to you, regarding the reason you contacted us. We will not share your information with any third party outside of our organization, other than as necessary to fulfill your request.
Unless you ask us not to, we may contact you via email in the future to tell you about services, or changes to this privacy policy.
Your Access to and Control Over Information
You may opt out of any future contacts from us at any time. You can do the following at any time by contacting us via the email address or phone number given on our website:
See what data we have about you, if any.
Change/correct any data we have about you.
Have us delete any data we have about you.
Express any concern you have about our use of your data.
Security
We take precautions to protect your information. When you submit sensitive information via the website, your information is protected both online and offline.
Wherever we collect sensitive information, that information is encrypted and transmitted to us in a secure way by using an SSL.
While we use encryption to protect sensitive information transmitted online, we also protect your information offline. The computers where we store personally identifiable information are kept in a secure environment.
Google Analytics
Google Analytics, a web analytics service provided by Google, Inc. (“Google”), is used on our web site. The information generated by the cookie about your use of our website (including your IP address) will be transmitted to and stored by Google on servers in the United States. Google will use information generated by cookies and your IP address for website analytics and remarketing. Google’s privacy policy may be obtained here. Users may opt out of Google’s use of cookies by visiting the Google advertising opt-out page.
Cookies
We may use “cookies” on this site. A cookie is a piece of data stored on a site visitor’s hard drive to help us improve your access to our site and identify repeat visitors to our site. For instance, when we use a cookie to identify you, you would not have to log in a password more than once, thereby saving time while on our site. Cookies can also enable us to track and target the interests of our users to enhance the experience on our site. Usage of a cookie is in no way linked to any personally identifiable information on our site.
Contact Information
To request a correction or deletion of your private information, or if you have any questions and general comments about this privacy policy, please contact us.
If you feel that we are not abiding by this privacy policy, you should contact us immediately via telephone at 888.759.5945 or via email.
Online Shop Privacy Policy
This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from (https://www.limelighthairindustries.com/shop-lime-light).
WHAT PERSONAL INFORMATION WE COLLECT
When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device.
Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically collected information as Device Information.
We collect Device Information using the following technologies:
Cookies are data files that are placed on your device or computer and often include an anonymous unique identifier.
Log files track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
Mention all other tracking tools and/or technologies being used by your website.
Also, when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers Mention all types of accepted payments, email address, and phone number. This is called Order Information.
Make sure you mention all other information that you collect.
By Personal Information in this Privacy Policy, we are talking both about Device Information and Order Information.
HOW DO WE USE YOUR PERSONAL INFORMATION
We use the Order Information that we collect generally to fulfil any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations).
Additionally, we use this Order Information to: - Communicate with you. - Screen our orders for potential risk or fraud. - When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.
We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site.
SHARING YOUR PERSONAL INFORMATION
We share your Personal Information with third parties to help us use your Personal Information, as described above.
We also use Google Analytics to help us understand how our customers use (Store Name). How Google uses your Personal Information.
Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful requests for information we receive, or to otherwise protect our rights.
BEHAVIOURAL ADVERTISING
We use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you.
Mention opt-out links from external services such as:
You can opt out of targeted advertising.
YOUR RIGHTS
If you are a European resident, you have the right to access the personal information we hold about you and to ask that your personal information is corrected, updated, or deleted. If you would like to exercise this right, please contact us.
Additionally, if you are a European resident we note that we are processing your information in order to fulfil contracts we might have with you (for example if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above.
Please note that your information will be transferred outside of Europe, including to Canada and the United States.
DATA RETENTION
When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.
MINORS
The Site is not intended for individuals under the age of (CLEARLY MENTION AGE).
CHANGES
We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.
If you have questions and/or require more information, do not hesitate to contact us at 888.759.5945 or via email. Visit our contact page for additional ways to contact us.
ADA COMPLIANCE
We’re committed to making our products and services accessible to everyone, including people with disabilities. We follow the Web Content Accessibility Guidelines (WCAG) and use the Accessible Rich Internet Applications (ARIA) specification.
Lime Light Hair Industries is passionate about enabling access for all. If you need an accommodation or request for auxiliary aides or services, please contact us via email. We will consider all requests.